Returns & Refunds

30-day money-back guarantee on everything we sell.

If a product isn't right — wrong feel, wrong fit, or you tried the sport and it wasn't for you — email hello@gripcycle.com within 30 days of receiving it and we'll refund you.

How to start a return

Email hello@gripcycle.com with your order number and a sentence about what went wrong. You don't need to justify it. We'll reply within 2 business days with what to do next.

Damaged or wrong item

Send us a photo and we'll replace it or refund you, your choice. You won't be asked to post anything back at your own expense.

When you'll get your money

Refunds are processed to your original payment method within 5 business days of us agreeing the return. Your bank may take a few days longer to show it.

Your legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day guarantee sits on top of these rights, it does not replace them.